Terms and Conditions

  • When you place an order with Evelie and make a full or partial payment of the purchase price of the product(s), a contract will be formed between Evelie and the Customer.
  • If Evelie is no longer able to accept your order, you will be informed and refund any payment made. This might occur when the designer/manufacturer decides to discontinue the product(s) or cannot meet the date of your wedding.
  • Any order cannot be cancelled and payments are non-refundable regardless of whether you change your mind and no longer require the product(s) unless Evelie cannot accept or fulfil your order. The payment cannot be transferred to another person or company.
  • Staff at Evelie will measure your body for each order and advise on the size to be ordered. Once the first payment has been made and order is placed you automatically agree to the sizes. It is your responsibility to check these measurements and to indicate if you feel that these measurements are incorrect in any way. Evelie will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing after the product has been ordered (for example due to pregnancy). If you are not happy with the sizing included in this order form you must inform Evelie within 48 hours from Order date.
  • If you are purchasing an ex-sample wedding dress, staff at Evelie will advise of all known faults with the dress however, it is your responsibility to inspect it before purchase to ensure that you are satisfied with the condition.
  • During the order process Evelie will let you know when you should expect to receive the product(s). Evelie will ensure the product(s) arrive in stock within a ‘reasonable amount of time’, taking account of the complexities of any alterations to be made to the Product. By way of guidance only, Products that are not in stock can take up to 6 months to arrive and can take longer during peak periods. On occasions if the product is in stock, it can therefore arrive within a matter of weeks.
  • Evelie is not not responsible for delays caused by force majeure. If your product is delayed, Evelie will contact you as soon as possible to let you know and steps to minimise the effect of the delay will be taken. If there is a risk of substantial delay in that Evelie cannot fulfil the contract by the date of your wedding, you may contact Evelie to end the contract and receive a refund for any product(s) you have paid for but not received.
  • The product will be your responsibility when you collect it from us and you own the product(s) once Evelie has received payment in full. The product will be deemed as accepted by you even if you chose not to come and inspect the product.
  • The price for the products must be paid in full at the time of ordering. In the event that Evelie agrees on a first payment smaller than the full amount, the balance of the price for the products must be paid within 8 weeks after the first payment. Please note that whilst Evelie provides you with an estimated delivery time, on occasions product(s) can arrive much earlier than expected. If this is the case, any balance is still due within 14 days of arrival.
  • If you do not make a payment to us for the product(s) within 7 days of us reminding you that payment is due, Evelie may suspend supply of the products until you have paid any outstanding amount.
  • Although you might have been provided with guideline alteration costs at the time of ordering your product(s), the cost of any alterations is not included in the price of the product. Each product(s) will be individually assessed by the seamstresses and will be charged in accordance with the likely time taken for each piece of work. You will be advised of the cost in advance of any work being carried out.
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